Refund and Cancellation Policy
At IndiaTrusted.com, we aim to provide useful business listing, directory advertising and premium promotional services to businesses across India. Please review our refund and cancellation policy carefully before purchasing any paid listing or advertising service.
1. General Refund Policy
Payments made for premium business listings, featured business placements and directory advertising services are generally non-refundable once the order has been confirmed and the service has been activated or delivered, except where a refund is required by applicable law.
2. Cancellation of Paid Listings
- Customers may request cancellation of their paid business listing or advertising subscription by contacting our support team.
- Cancellation does not automatically qualify the customer for a refund.
- Once a paid listing or advertising service has been activated, subscription charges are generally non-refundable.
- Cancellation of an active subscription does not entitle the customer to a refund for unused subscription periods, except where required by applicable law.
3. Non-Refundable Situations
Refunds are generally not provided in the following circumstances:
- A business listing has been reviewed, approved and published.
- A featured listing or premium advertisement has already been activated.
- A customer voluntarily cancels an active subscription.
- A subscription has been partially used.
- A business does not receive the expected number of enquiries, leads, customers or sales.
- A listing is removed because the advertiser violated our Terms and Conditions, subject to applicable law.
4. Duplicate or Incorrect Payments
If a customer is charged more than once for the same order, or an incorrect amount is collected due to a verified billing error, the customer may contact our support team for investigation.
Verified duplicate payments or excess charges will be refunded to the original payment method, where technically possible.
5. Service Not Delivered
If a paid business listing or advertising service cannot be provided due to a technical or operational issue attributable to IndiaTrusted.com, the customer may request a review.
Depending on the circumstances, we may offer service correction, activation at a later date, an appropriate alternative or a refund, in accordance with applicable law.
6. Refund Request Procedure
Customers requesting a refund review should provide the following information:
- Registered business name
- Registered email address
- Payment date and amount
- Transaction or payment reference number
- Reason for requesting a refund
Please send your request to: info@indiatrusted.com
7. Refund Processing
Approved refunds will normally be processed through the original payment method, subject to payment gateway and banking processing requirements.
The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider and bank.
8. Free Business Listings
Free business listings do not involve subscription payments and therefore are not eligible for monetary refunds.
Businesses wishing to update or remove a free listing may contact our support team.
9. No Guarantee of Business Results
IndiaTrusted.com provides an online platform for business discovery and advertising. We do not guarantee a specific number of visitors, enquiries, sales, leads, conversions or search engine rankings.
Advertising performance may depend on business category, location, competition, customer demand and other external factors.
10. Changes to Refund Policy
We may update this Refund and Cancellation Policy from time to time. Any changes will be published on this page.
Changes will not override any rights customers have under applicable laws or agreed terms governing an existing purchase.
11. Contact Us
For questions about cancellations, subscription payments or refunds, please contact:
IndiaTrusted.com
Email: info@indiatrusted.com
Mobile: +91 9895490866
You may also visit our Contact Us page for assistance.
